Payment & Refund Policy

1. Prices

• Every price is shown, in its currency, before you pay.
• Quotes are based on what you told us. If the job turns out different — more or heavier items, extra floors, another address — we tell you the revised price first. You may accept it or cancel under section 5.

2. How payment works

• Online payments (Visa, Mastercard or PayPal) are processed by our payment providers on their own secure pages. We never see or store your full card number.
• You are charged when you confirm the payment on the provider's page. Your order shows the payment as soon as the provider confirms it.
• A receipt is available on the order, and can be printed or saved as a PDF.

3. Deposits

• Moves may require a deposit to confirm the booking; the deposit amount is shown before you pay. The balance is due on or before completion.
• Kiosk and restaurant orders are paid in full when ordered.

4. Cancellations by you

• Deliveries: cancel before a driver is assigned for a full refund. After a driver is assigned and before pickup, we refund what you paid minus costs already incurred, which we show you. Once goods are picked up, the transport charge is not refundable.
• Moves: cancel more than 48 hours before the scheduled start for a full refund, including the deposit. Within 48 hours, the deposit is non-refundable; anything paid above the deposit is refunded.
• Loyalty points spent on a cancelled booking are returned to your balance.

5. Price changes and cancellations by us

• If we cancel, or cannot perform the service, you get a full refund.
• If we revise a price and you do not accept it, you may cancel and receive a full refund.

6. Wrong, duplicate or unauthorised charges

• Duplicate and incorrect charges are always refunded in full.
• If you see a charge you do not recognise, contact us straight away. Please contact us before starting a chargeback so we can resolve it quickly.

7. Loss or damage

• Report loss or damage within 7 days of delivery, with photos, through order chat or Support.
• Compensation is limited to the declared value of the goods, or the insured amount if you bought insurance on the booking, as explained in the Terms of Use.

8. How refunds are paid

• Approved refunds are returned to the original payment method within 5 business days of approval.
• Your bank or PayPal may take a further 5–10 business days to show it.
• Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences charged by your bank.

9. Your statutory rights

This policy does not reduce any right you have under consumer-protection law, including the Competition and Consumer Protection Act of Zambia and the laws of your US state.

10. Contact

Refund questions: hello@goshenseven.com or Support in the app. Please include your tracking or order number.